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CG-EWCG-001 Wireless E911 Guide
Issue 3, January 6, 2004 PSAP Inquiries
7. PSAP Inquiries
7.1 Overview
E911 is a critical emergency service. Therefore, any address condition that interferes with a caller reaching
the appropriate PSAP, and having an accurate display, must be corrected as quickly as possible. For this
reason, the E911 Inquiry Form has been developed as a tool for the PSAP attendants to use in reporting
address problems encountered with the E911 system.
Wireless Carriers will receive E911 Inquiry Forms from the E911 Customer (county) or INTRADO.
Inquiry forms should be logged by the Carrier. A PSAP Inquiry Log form and instructions are provided in
this tab. Once the inquiry has been handled, it should be returned to the originator. If the originator of
the inquiry is unknown, the form should be returned to INTRADO.
The E911 Inquiry Form is divided into five (5) sections. (sample on the following page)
GENERAL: information relating to the PSAP attendant preparing the form
DATABASE: problems relating to the ALI data displayed at the PSAP
REPAIR:
problems relating to the network or equipment
COMMENT: input of additional pertinent information
ACTION: response section
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