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CG-EWCG-001 Wireless E911 Guide
Issue 3, January 6, 2004 TN Errors and Corrective Action
Table H Error Codes and Corrective Action (continued)
Error Code Error Message Occurs when. . . Corrective Action for . . .
758 Company code
mismatch on unlock
The NENA ID on the incoming U FOC
SOIR does not match the NENA ID of
the TN record in the database
Determine if the error record NENA ID
is valid:
• Contact the donor company to issue
an unlock SOIR
• Resubmit the SOIR as a M FOC to
migrate the record
• Resubmit a subsequent U FOC to
unlock
If the error record NENA ID is invalid,
resubmit a E FOC SOIR to delete the
error record
760 Lock exceeds
number of retries
The 755 error for a Migrate order is
unsuccessful for 30 days
No action required. INTRADO will
take appropriate action based on dial
tone ownership as shown in NPAC.
Carrier will receive notification of action
taken for the TN on the weekly NPAC
Validation report.
762 NENA ID required
for U or M FOC
SOIR
The incoming U or M SOIR does not
have a valid three(3) to five(5) digit
NENA ID
Submit E FOC to delete SOIR record
from error Resubmit correct U or M
SOIR with valid NENA ID
781 Error record does
not exist for delete
The incoming E FOC TN cannot be
found in the error database
Verify the TN on the E FOC SOIR record
matches the TN in the error database:
• If TN matches, no action required.
The errored record has been
previously deleted or resolved.
• If TN doesn’t match re-submit E
FOC SOIR for correct TN
782 Company code
mismatch on error
delete
The incoming E FOC TN contains a
NENA company ID that does not match
the NENA ID shown on the TN in the
error database
Verify the NENA ID on the E FOC
SOIR record matches the TN in the error
database:
1. If NENA ID matches, no action
required. The errored record has
been deleted or resolved.
2. If NENA ID doesn’t match
re-submit E FOC SOIR for correct
NENA ID
- continued -
Page 57