BenQ W6500 Projector User Manual


 
49
Additional information
English
Troubleshooting
Problem Cause Remedy
The projector does not
turn on.
There is no power from the power
cable.
Plug the power cable into the AC inlet on the
rear of the projector, and plug the power cable
into to the power outlet. If the power outlet
has a switch, make sure that it is switched on.
(See page 20.)
Attempting to turn the projector on
again during the cooling process.
Wait until the cooling down process has
completed.
The lamp cover is not securely
attached.
Correctly attach the lamp cover. (See page 45.)
No picture.
The video source is not turned on or
connected correctly.
Turn the video source on and check that the
signal cable is connected correctly. (See page
17.)
The projector is not correctly
connected to the input source device.
Check the connection. (See page 17.)
The input source has not been
correctly selected.
Select the correct input source with the Source
keys on the remote control or SOURCE on the
projector. (See page 21.)
Image is unstable.
The connection cables are not securely
connected to the projector or the
signal source.
Correctly connect the cables to the
appropriate terminals. (See page 17.)
Picture is blurred.
The projection lens is not correctly
focused.
Adjust the focus of the lens using the focus
ring. (See page 21.)
The projector and the screen are not
aligned properly.
Adjust the projection angle and direction as
well as the height of this projector if necessary.
(See page 25.)
Remote control does
not work correctly.
The batteries are out of power.
Replace both of the batteries with new ones.
(See page 7.)
There is an obstacle between the
remote control and the projector.
Remove the obstacle. (See page 7.)
You are too far away from the
projector.
Stand within 8 meters (26.2 feet) of the
projector. (See page 7.)