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Appendix
Troubleshooting
This chapter covers potential problems and the corresponding remedies.
A.1 Using LEDs to Diagnose Problems
The LEDs are useful aides for finding possible problem causes.
A.1.1 Power LED
The PWR LED on the front panel does not light up.
STEPS CORRECTIVE ACTION
1 Make sure that the BIPAC 5100S’s power adaptor is connected to the BIPAC 5100S
and plugged in to an appropriate power source. Use only the supplied power adaptor.
2 Check that the BIPAC 5100S and the power source are both turned on and the BIPAC
5100S is receiving sufficient power.
3 Turn the BIPAC 5100S off and on.
4 If the error persists, you may have a hardware problem. In this case, you should contact
your vendor.
A.1.2 LAN LED
The LAN LED on the front panel does not light up.
STEPS CORRECTIVE ACTION
1 Check the Ethernet cable connections between your BIPAC 5100S and the computer or
hub.
2 Check for faulty Ethernet cables.
3 Make sure your computer’s Ethernet card is working properly.
4 If these steps fail to correct the problem, contact your local distributor for assistance.
A.1.3 DSL LED
The DSL LED on the front panel does not light up.
STEPS CORRECTIVE ACTION
1 Check the telephone wire and connections between the BIPAC 5100S DSL port and the
wall jack.
2 Make sure that the telephone company has checked your phone line and set it up for
DSL service.