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RELAY OUTPUT CARD PCI
Appendix A. Troubleshooting
A.1 Tips
Following these simple steps can eliminate most common problems.
1. Install software first. After installing the software, add the hardware. This
places the required installation files in the correct locations.
2. Identify all I/O adapters currently installed in your system. This includes your
onboard serial ports, controller cards, sound cards, etc. The I/O addresses
used by these adapters, as well as the IRQ (if any), should be identified.
3. Make sure that there is no conflict with currently installed cards. No two cards
can occupy the same I/O address and may not be allowed to share IRQs.
4. Make sure that the systems card is securely installed in a motherboard slot.
A.2 Calling Black Box
If you determine that your Relay Output Card PCI is malfunctioning, do not
attempt to alter or repair the unit. It contains no user-serviceable parts. Contact
Black Box at 724-746-5500.
Before you do, make a record of the history of the problem. We will be able to
provide more efficient and accurate assistance if you have a complete description,
including:
• the nature and duration of the problem.
• when the problem occurs.
• the components involved in the problem.
• any particular application that, when used, appears to create the problem or
make it worse.