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General information
PaperJet 300 user guide ~ Edition 3.2 ~ 25th july ’01 ~ 3693
Guarantee information
Subject to the terms listed below the guarantee will
provide for the repair of, or at BT’s or its agent’s
discretion the option to replace the PaperJet 300, or
any component thereof, which is identified as faulty
or below standard, or as a result of inferior
workmanship or materials. Products over 28 days
old from the date of purchase may be replaced with
a refurbished product.
The conditions of the guarantee are:
• The guarantee shall only apply to defects that
occur within 12 months from the date of purchase,
provided that the equipment is sent to the repair
address within this period.
• This guarantee does not cover any faults or
defects caused by accidents, misuse, fair wear and
tear, neglect, tampering with the equipment, or any
attempt at adjustment or repair other than through
approved agents.
• This guarantee does not affect your statutory
rights.
Helpline support and returns back
to point of sale
Within the 12 month guarantee period:
Prior to returning your product, first read the ‘Help
section’ beginning on page 47 or contact the Helpline
for assistance.
Helpline: 0845 0500 950. Lines open Monday to
Friday from 09:00 to 17:30 excluding bank holidays.
Outside the 12 month guarantee period:
If your product needs repair after the guarantee
period has ended, the repair must meet the approval
requirements for connection to the telephone
network. We recommend that you call the Helpline
and ask for details of our recommended repairers.
Returning the product:
If the Helpline is unable to remedy the problem they
will ask you to return your PaperJet 300. Remove the
ink cartridge from the machine and place it in a
black plastic bag. Where possible, pack it in its
original packaging. Please remember to include all
parts, including line cords and mains power plug.
(Please note we cannot take responsibility for products
damaged in transit.)
Please obtain and keep proof of posting or delivery.
A copy of the proof of purchase such as your receipt
must be returned with your product.