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Troubleshooting
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Grey background
Make sure that you use paper that meets our specifications.
uu Acceptable paper and other print media uu page 2
Check the machine’s environment. Conditions such as high temperatures
and high humidity can increase the amount of background shading.
uu Product Safety Guide: Choose a safe location for your product
Put in a new toner cartridge.
uu Replacing the toner cartridge uu page 97
Put in a new drum unit.
uu Replacing the drum unit uu page 105
Ghost
Make sure that you use paper that meets our specifications. Rough-surfaced
paper or thick paper may cause this problem.
uu Acceptable paper and other print media uu page 2
Make sure that you choose the appropriate media type in the printer driver.
uu Acceptable paper and other print media uu page 2
Choose Reduce Ghosting mode in the printer driver.
uu Other Print Options uu page 36 (For Windows
®
)
uu Print Settings uu page 59 (For Macintosh)
Put in a new drum unit.
uu Replacing the drum unit uu page 105
Put in a new toner cartridge.
uu Replacing the toner cartridge uu page 97
The fuser unit may be contaminated. Call your Brother dealer for service
Toner specks
Make sure that you use paper that meets our specifications. Rough-surfaced
paper may cause the problem.
uu Acceptable paper and other print media uu page 2
Clean the corona wire of the drum unit.
uu Cleaning the corona wire uu page 112
The drum unit may be damaged. Put in a new drum unit.
uu Replacing the drum unit uu page 105
The fuser unit may be contaminated. Call your Brother dealer for service
Examples of poor print quality Recommendation
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