Filter
Top Products
131
Troubleshooting
6
Duplex Disabled The back cover of the machine is
not closed completely.
Close the back cover of the machine.
The duplex tray is not installed or
not installed correctly.
Re-install the duplex tray.
Fuser Error The temperature of the fuser unit
does not rise to a specified
temperature within the specified
time.
Turn the power switch off, wait a few seconds, and
then turn it on again. Leave the machine for 15
minutes with the power on.
The fuser unit is too hot.
Jam Duplex The paper is jammed in the duplex
tray or the fuser unit.
See Paper is jammed in the Duplex tray
uu page 136.
Jam Inside The paper is jammed inside the
machine.
See Paper is jammed inside the machine
uu page 143.
The toner cartridge is placed in the
machine without the drum unit.
Put the toner cartridge into the drum unit, and then
re-install the drum unit and toner cartridge assembly
in the machine.
Jam MP Tray The paper is jammed in the MP tray
of the machine.
See Paper is jammed in the MP tray uu page 134.
Jam Rear The paper is jammed in the back of
the machine.
See Paper is jammed at the back of the machine
uu page 139.
Jam Tray 1
Jam Tray 2
The paper is jammed in the paper
tray of the machine.
See Paper is jammed in Paper Tray 1 or Tray 2
uu page 134.
Limit Exceeded The printing limit set by Secure
Function Lock 2.0 was reached.
Contact your administrator to check your Secure
Function Lock Settings.
Log Access Error The machine could not access the
print log file in the server.
Contact your administrator to check the Store Print
Log to Network settings.
(For detailed information uu Network User's Guide:
Store Print Log to Network)
Manual Feed Manual was selected as the paper
source when there was no paper in
the MP tray.
Place the same size of paper in the MP tray as is
shown on the LCD. If the machine is in Pause mode,
press Go. (See Loading paper in the multi-purpose
tray (MP tray) uu page 12.)
No Paper
Load <size> paper
in <tray>.
The machine is out of paper or
paper is not correctly loaded in the
specified paper tray.
Put paper in the indicated paper tray.
Make sure the paper guides are set to the correct
size.
No Toner The toner cartridge or the drum unit
and toner cartridge assembly is not
installed properly.
Remove the drum unit and toner cartridge assembly,
remove the toner cartridge from the drum unit, and
re-install the toner cartridge back into the drum unit
again. Re-install the drum unit and toner cartridge
assembly back in the machine. If the problem
continues, replace the toner cartridge. (See
Re
placing the toner cartridge uu page 104)
No Tray The standard paper tray is not
installed or not installed correctly.
Re-install the standard paper tray.
Error message Cause Action