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Troubleshooting and routine maintenance
Troubleshooting
Error messages
As with any sophisticated office product, errors may occur. If this
happens, your fax machine identifies the problem and displays an
error message. The most common error messages are shown
below.
You can correct most problems by yourself. If you need more help,
call the Brother fax back system (USA only).
In USA only: 1-800-521-2846
12
Troubleshooting and routine
maintenance
IMPORTANT
For technical help, you must call the country where you bought
the fax machine. Calls must be made from within that country.
ERROR MESSAGES
ERROR
MESSAGE
CAUSE ACTION
CHECK PAPER
RELOAD PAPER
PRESS STOP KEY
The fax machine is out of
paper or paper is not
properly loaded in the
paper tray.
Refill the paper or remove
the paper and load it again. If
this error appears while
receiving a fax, load paper to
restart printing. If you were
copying or printing reports,
load paper and try again.
(See
How to load paper
on
page 2-2)
The paper is jammed in
the fax machine.
See
Paper Jam
on page
12-5.
COVER IS OPEN
CLOSE COVER
The cover is not closed
completely.
Close the cover.
DOCUMENT JAM
REMOVE JAM
PRESS STOP KEY
The documents were not
inserted or fed properly, or
were too long.
(See Document Jam on
page 12-4.)
Insert the document again.
The document is jammed
in the fax machine.
See Document Jam on page
12-4.
DR MODE IN USE
The fax machine is set to
Distinctive Ring mode.
You can not change the
Receive Mode from
Manual to another mode.
Set Distinctive Ring to off.
LINE DISCONNECT
The other person or other
person’s fax machine
stopped the call.
Try to send again.
MEMORY NEAR FULL
CLEAR MEMORY
The fax machine is almost
out of memory.
Clear the faxes and
scheduled jobs from the
memory.
—OR—
Print the faxes that are in the
memory. (See Printing a fax
from the memory
on page
5-6.)