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Troubleshooting and routine maintenance
Sending Faxes
Cannot send a fax Ask the other party to check that the receiving machine
has paper.
Print the Transmission Verification Report and check
for an error. (See
Printing reports
on page 9-1.)
Poor sending
quality.
Try changing your resolution to FINE or S.FINE. Make
a copy to check the fax machine’s scanner operation.
Dialing does not
work
Check all line cord connections and make sure the
curled handset cord is not in the EXT jack.
Check the power cord connection. Send a manual fax
by pressing Hook or by lifting the handset and dialing
the number. Wait to hear fax receiving tones before
pressing Fax Start.
(Canada only) Change the Tone/Pulse setting.
(See Setting Tone and Pulse dialing mode (Canada
Only)
on page 4-6.)
Vertical black lines
when sending.
Use the fax machine to make a copy. If the copy shows
the same problem, the scanner area is dirty. Lift the top
cover and check the document path. Clean the white
film and the scanner’s glass strip using isopropyl
alcohol and a lint-free cloth. (See Cleaning the scanner
on page 12-9.)
Transmission
Verification Report
prints “RESULT:
NG”
There is probably temporary noise or static on the
phone line. Try sending the fax again.
Try setting the Compatibility to BASIC.
(See
Compatibility
on page 12-4.)
If the problem continues, call the telephone company
to check your phone line.
Handling Incoming Calls
Double-ring in
FAX/TEL mode
The fax machine knows the incoming call is not a fax
so it is signaling you to answer the telephone call. Pick
up the fax machine’s handset or answer from an
extension phone, and then press the fax machine’s
Telephone Answer Code (default setting is #51).
(See For FAX/TEL mode only on page 5-5.)
Transferring a call
to the fax machine
If you have answered at the fax machine’s handset,
press Fax Start and hang up immediately.
If you answered at an extension phone, press your
three-digit Fax Receive Code (default setting is 51).
When the fax machine answers, hang up.
The fax machine
“hears” voice as
fax tone
If the fax machine is set to Easy Receive ON, it is more
sensitive to sounds. The fax machine may mistakenly
interpret certain voices or music on the line as a calling
fax machine and respond with fax receiving tones.
Deactivate the fax by pressing #51 if you are at an
extension phone or press Stop/Exit if you are at the
fax machine or an external phone.
Try avoiding this problem by turning Easy Receive to
OFF. (See Easy Receive on page 5-3.)
Custom features
on a single line
If you have Call Waiting, Ring Master, Voice Mail, an
alarm system or any other custom feature on a single
phone line with the fax machine, it may create a
problem sending or receiving fax data.
For example: If you are sending or receiving a fax
message while a custom feature signal comes through
on the line, the signal can temporarily interrupt or
disrupt the fax data. Your fax machine’s ECM feature
should help overcome this problem. This condition is
related to the telephone system industry and is
common to all devices that send and receive data on a
single, shared line with custom features. If avoiding a
slight interruption is crucial to your business, we
recommend a separate phone line with no custom
features.
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