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6 - 1 TROUBLESHOOTING
6
Identifying your problem
First, check the following:
■ The power plug is connected properly and the printer is turned on.
■ All of the protective parts have been removed.
■ The toner cartridge and drum unit are installed properly.
■ The front cover is fully closed.
■ Paper is inserted properly in the paper tray.
■ The interface cable is securely connected to the printer and the computer.
■ The correct driver for the printer is installed and selected.
■ The PC is set up to connect to the correct printer port.
Printer does not print:
If you did not solve your problem with the above checks, please find your problem and then go to the
section listed:
Printer LED is blinking
See LED is blinking on page 3-1.
Status Monitor Error Message appears
See Error messages in the status monitor on page 6-2.
Printer printed an Error Message
See Error message printouts on page 6-3.
Paper handling
See Paper handling on page 6-5 and Paper jams and how to clear them on page 6-6.
Other problems
See Other problems on page 6-11.
Pages are printed, however there are problems with:
Print quality
See Improving the print quality on page 6-11.
Printout is incorrect
See Solving print problems on page 6-17.
Troubleshooting