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BROTHER ONE YEAR LIMITED WARRANTY and EXCHANGE SERVICE
(For USA Only)
This warranty gives you certain rights and
you may also have other rights that may
vary from state to state.
This warranty is given only to the first end-
use purchaser of the accompanying
product (referred to in this warranty as “this
Product”).
What is covered:
Brother warrants to you
for the Warranty Period that there are no
defects in the materials, workmanship or
Year 2000 compliance of this Product. The
“Warranty Period” is 1 year from the date
you purchased this product. The “Warranty
Period” for consumable items, such as
Print Heads, Toner, Drums, Ink Cartridges,
Print Cartridges, Refill Ribbons, Therma
PLUS Paper and Thermal Paper, etc. is 90
days from the date of purchase, or the
rated life of the Consumable item,
whichever is shorter.
What is NOT covered:
Warranty WILL BE
VOID by Brother for repairs or replacements
made necessary due to the following: (1) If the
Product was not purchased from an authorized
Brother reseller within the United States, (2)
The Product has been serviced or modified by
anyone other than an Authorized Service
Representative of Brother, (3) The serial
number has been modified, defaced or
removed from this Product, (4) Non-Brother
®
-
brand or non-Brother approved parts, supplies,
power supplies or other accessories have
been used with this Product, (5) Any damage
caused by accident, neglect, abuse or misuse
or, the recommended monthly volume has
been exceeded, (6) Damages caused as a
result of modification, alteration or repairs
performed by anyone other than a Brother
Authorized Service Representative. (7) NOT
COVERED UNDER WARRANTY ARE:
Consumable items, for example (including, but
not limited to): ribbons, ink or toner cartridges,
toner drum units, print heads, cleaning and/or
instances where no defects in material or
workmanship are found in the Product, etc. (8)
Damage caused by improper connection and/
or disconnection of the Product; failure of the
operator to follow operational instructions,
improper set up of the Product.
What to do if you think your Product is
defective:
Call our Customer Service Hotline at
1-800-284-4329, or if you suspect a defect in
materials or workmanship in this Product, you
can report it to a Brother Authorized Service
Center. During the Warranty Period, supply
Brother’s representative with a copy of your
dated bill of sale showing that this Product was
purchased within the United States.
For the name of your Brother Authorized
Service Center, call 1-800-521-2846. After
contacting the Brother Authorized Service
Center, you may be required to deliver or send
the Product properly packaged, freight
prepaid, to the Authorized Service Center
together with a photocopy of your bill of sale.
What Brother will do:
Brother (or its
Authorized Service Center) will evaluate your
report of a possible defect to determine
whether a defect exists, and if it does exist,
Brother (or its Authorized Service Center) will
repair or (at Brother’s option) replace the
Product with a product that performs the same
functions and performs as well as the original
Product. Brother reserves the right to supply
refurbished or remanufactured replacement
parts provided that the replacement parts
conform to the manufacturer’s specifications
for new products. The repaired or replacement
product will be returned to you at no cost.
Exchange Service:
When an exchange is authorized, Brother will
exchange of your non working Product with a
refurbished or remanufactured product that
conforms to the manufacturer’s specifications
for new products. The refurbished or
remanufactured Product you receive will be
covered by the balance of the limited
warranty period remaining on the original
Product, plus an additional thirty (30) days.
You will keep the replacement Product that is
sent to you and must return (or be billed up to
the cost of a new product) your original non
working product, which shall become the
property of Brother. You must call Brother
Customer Service and if the representative
cannot correct the product’s malfunction over
the telephone and you elect the exchange
service, you must provide information
pertaining to this Product and you must also
provide a valid major credit card number.
Your credit card will be charged up to the cost
of a new Product if: (i) you do not return your
original Product to Brother within five (5)
business days; (ii) the malfunctions of your
original Product are not covered by the limited
warranty; (iii) the proper packaging
instructions are not followed and has caused
damage to the product; or (iv) the warranty
period on your
original Product has expired or
has not been sufficiently validated with a copy of
the proof of purchase (bill of sale).
FAX LIMITED WARRANTY