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Appendix
Troubleshooting
Problem Solution
1 The display stays blank after you
have turned on the machine.
• Check that the AC adapter
(model AD-60/AD-24) is
connected correctly.
• If you are using batteries, check
that they are correctly inserted.
• If the batteries are low, replace
them with new ones.
2 The machine does not print or the
printed characters are blurred.
• Check that the back cover has
been properly attached.
• If the tape cassette is empty,
replace it with a new one.
3 The text files that you stored in
the memory are no longer there.
• If the batteries are low, replace
them with new ones.
4 The printed characters are not
formed properly.
• If you are using batteries, they
may have a low charge. Try using
the AC adapter or replace the
batteries with new ones.
5 A blank horizontal line appears
through the printed label.
• Clean the print head as explained
on Cleaning the print head,
rollers and tape cutter on page 8.
6 Striped tape appears.
• You have reached the end of the
tape. Replace the tape cassette
with a new one.
7 The P-touch has “locked up” (i.e.,
nothing happens when a key is
pressed).
• Turn off the P-touch, and then
while holding down g and
R, turn the machine back on.
The machine will be reset. Please
note all the LCD text, formats
and files in memory are erased.
Excluding PF (templates or
images) and database. Use
P-touch Editor Backup Manager.