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Troubleshooting
Error messages
As with any sophisticated office product, errors may occur. If this happens, your machine identifies
the problem and displays an error message. The most common error messages are shown below.
You can correct most problems by yourself. If you need more help, the Brother Solutions Center
offers latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com
.
Troubleshooting and routine
maintenance
ERROR MESSAGES
ERROR MESSAGE CAUSE ACTION
Back Cover Open The back cover is not completely
closed.
Close the back cover of the machine.
Change Drum Soon The drum unit is near the end of its life. Use the drum unit until you have a print quality
problem; then replace the drum unit with a new one.
See Replacing the drum unit (DR-2000) on page 6-23.
Cooling Down
Wait for a while
The temperature of the drum unit or
toner cartridge is too hot. The machine
will pause its current print job and go
into cooling down mode. During the
cooling down mode, you will hear the
cooling fan running while the display on
the machine shows Cooling Down,
and Wait for a while.
You must wait 20 minutes for it to cool.
Cover is Open The front cover is not completely
closed.
Close the front cover for the drum unit.
Data Remaining Print data is left in the machine’s
memory.
Re-start printing from your computer.
Print data is left in the machine’s
memory. The USB or Parallel cable was
unplugged while the computer was
sending the data to the machine.
Press Job Cancel. The machine will cancel the job
and eject the page that is being printed.
Try to print again.
Document Jam
(DCP-7025 only)
The document was not inserted or fed
properly or the document scanned from
the ADF was too long.
See Document jams (DCP-7025 only) on page 6-3.
See Using the automatic document feeder (ADF)
(DCP-7025 only) on page 1-4.
Drum Error The drum unit needs to be cleaned. See Cleaning the corona wire on page 6-19.
Fail to Warm up The fuser unit is too cold. Turn off the machine’s power switch, and check the
machine’s environment. If it is in a location that is too
cold or too hot, try to cool or warm the room by turning
on the air conditioner or heater. Or, change the
location. Then, turn on the machine’s power switch.
Unit is too Hot The fuser unit is too hot.