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TROUBLESHOOTING AND ROUTINE MAINTENANCE
13 - 11
DIFFICULTY SUGGESTIONS
Paper Handling Difficulties
The Brother machine
does not load paper. The
LCD shows CHECK
PAPER or PAPER
JAM.
Check to see if the CHECK PAPER or PAPER
JAM message appears on the LCD. If so, the multi-
purpose sheet feeder may be out of paper or not
properly installed. If it is empty, load a new stack
of paper into the feeder. If there is paper in the
paper cassette, make sure it is straight. If the paper
is curled, you should straighten it. Sometimes it is
helpful to remove the paper, turn the stack over and
place it back into the paper cassette. Reduce the
amount of paper in the paper cassette, and then try
again. Check the manual mode is not selected in the
printer driver.
How can I load
envelopes?
You can load envelopes from the manual feed slot.
Your application software must be set up to print
the envelope size you are using. This is usually
done in the Page Setup or Document Setup menu of
your software. Refer to your application manual.
The machine does not
load transparencies.
The Outer Chute on your machine may be bent.
Please straighten the Outer Chute, and then use
transparencies again. If the machine still does not
load transparencies, call Brother Customer Service
to troubleshoot the problem with you.
Paper Handling Difficulties (Cont.)
What paper can I use? You can use plain paper, envelopes, transparencies
and labels for laser machines. For information on
paper you can use, See
Acceptable Paper, page 2-6.
How can I clear paper
jams?
See Paper Jam on page 13-4 to 13-5.
Scanning Difficulty
TWAIN Errors appear
while scanning.
Make sure the Brother TWAIN Driver is selected as
the primary source. For FAX-5750e in PaperPort
®
,
click File | Select Source, highlight the Brother
TWAIN Driver and click Select.