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Troubleshooting and Routine Maintenance
99
B
Telephone Line or Connections
Difficulty Suggestions
Dialing does not work.
(No dial tone)
Check that the machine is plugged in and switched on.
Check all line cord connections. Make sure the telephone line cord is plugged into
the telephone wall jack and the LINE jack of the machine.
(Canada only) Change the Tone/Pulse setting. (See Quick Setup Guide.)
Verify that the telephone line and jack are working by connecting a known working
telephone and telephone line to the jack. Then lift the external telephone’s handset
and listen for a dial tone. If there is no dial tone, ask your telephone company to
check the line and/or jack.
The machine does not answer
when called.
Make sure the machine is in the correct Receiving Mode for your setup. (See
Receive modes on page 35.) Check for a dial tone. If possible, call your machine
to hear it answer. If there is still no answer, check that the telephone cord is
plugged into the telephone wall jack and the LINE jack of the machine. If there is
no ringing when you call your machine, ask your telephone company to check the
line.
Receiving Faxes
Difficulty Suggestions
Cannot receive a fax. Make sure your machine has a dial tone by pressing the Hook key. If you hear
static or interference on your fax line, please contact your local telephone
company.
Check all line cord connections. Make sure the telephone line cord is plugged into
the telephone wall jack and the LINE jack of the machine. If you subscribe to DSL
or VoIP services, please contact your service provider for connection instructions.
Make sure the machine is in the correct Receive Mode. This is determined by the
external devices and telephone subscriber services you have on the same line as
the Brother machine. (See Receive Mode settings on page 38.)
If you have a dedicated fax line and want your Brother machine to automatically
answer all incoming faxes, you should select Fax Only mode.
If your Brother machine shares a line with an external answering machine, you
should select the External TAD mode. In External TAD mode, your Brother
machine will automatically receive incoming faxes and voice callers will be able to
leave a message on your answering machine.
If your Brother machine shares the line with a Voice Mail subscriber service,
please see Voice Mail on page 41.
If your Brother machine is on a line with the Distinctive Ring subscriber service,
please see Distinctive Ring on page 42.
If your Brother machine shares a line with other telephones and you want it to
automatically answer all incoming faxes, you should select the Fax/Tel mode. In
Fax/Tel mode, your Brother machine will automatically receive faxes and
produce a pseudo/double-ring to alert you to answer voice calls.
If you do not want your Brother machine to automatically answer any incoming
faxes, you should select the Manual mode. In Manual mode, you must answer
every incoming call and activate the machine to receive faxes.