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TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 2
Comm. Error Poor phone line quality caused
communication error.
Try the call again. If problem
continues, call Telephone Company
to check your phone line.
Connection
Fail
You tried to poll a fax machine that is not in
Polled Waiting mode.
Verify the other party’s polling setup.
Cooling Down
Wait for a
while
The temperature of the drum unit or toner
cartridge is too hot. The MFC will pause its
current print job and go into cooling down
mode. During the cooling down mode, you will
hear the cooling fan running while the display
on the MFC shows Cooling Down, and Wait
for a while.
You must wait 20 minutes for it to
cool.
Cover Open
Pls Close
Cover
The front cover was not completely closed. Close the front cover for the drum
unit.
Disconnected The other party or other party’s fax machine
terminated the call.
Try to transmit or receive again.
DR Mode in
Use
The MFC is set to Distinctive Ring mode. You
can not change the Receive Mode from
Manual to another mode.
Set Distinctive Ring to Off.
(See
Turning off the Distinctive Ring
on page 5-12.)
Error Scanning
Turn off and
on the
machine, then
try again.
The MFC cannot scan the original document
correctly.
Please remove the original
document from the ADF. Turn the
MFC power on and off, and then try
again.
Fuser Error
Turn off and
on. Leave the
machine for
10 min.
The temperature inside of the MFC is too hot
or too cool.
Turn the MFC power off and on
again, and then leave the MFC for
10 minutes. If the LCD still shows
Fuser Error or changes to
Machine Error, call Brother
Customer Service.
Fuser Open The jam clear cover (fuser cover) is open. Please close the jam clear cover
(fuser cover). (See Paper jams on
page 12-5.)
Machine Error
XX
The MFC has a mechanical problem. Call Brother Customer Service and
tell them the Machine Error number.
In USA: 1-800-284-4329
In Canada: 1-877-BROTHER
No
Response/Busy
The number you dialed does not answer or is
busy.
Verify the number and try again.
Not
Registered
You tried to access a One-Touch or
Speed-Dial number that is not programmed.
Set up the One-Touch or Speed-Dial
number. (See
Storing One-Touch
Dial numbers on page 7-1 and
Storing Speed-Dial numbers on
page 7-3.)
ERROR MESSAGES
ERROR
MESSAGE
CAUSE ACTION