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What to do when...
TROUBLESHOOTING
What to do when...
Problem Possible Cause Recommendation
The screen locks-up
freezes, or the P-touch
labeler does not
respond normally.
Refer to “Resetting the P-touch Labeler” on page 60 and
reset the internal memory to the initial settings. If resetting
the P-touch labeler does not solve the problem, disconnect
the AC adapter and remove the batteries for more than 10
minutes.
The display remains
blank after turning on
the power.
Is the AC adapter connected
correctly?
Check that the AC adapter
designed exclusively for
your P-touch labeler is
connected correctly.
Are you using the correct AC
adapter?
Check that the label on the
AC adapter indicates it is a
Brother AD-24 adapter.
Using a wrong adapter can
damage the machine.
Are the batteries installed
correctly?
Remove and re-install the
batteries.
The label is not
printed after pressing
the key.
Has text been entered? A label will not be printed if
there is no text entered.
Is the tape cassette installed
correctly, and is there
enough tape remaining?
Check that the tape cassette
is installed correctly, and
that there is enough tape
remaining.
Is the end of the tape bent? If bent, cut the bent section
of tape with scissors and
thread the tape through the
tape exit slot correctly.
Is the tape jammed? If jammed, remove the tape
cassette, carefully pull out
the jammed tape, and then
cut the tape with scissors.
Check that the end of the
tape passes through the
tape guide, and reinstall the
tape cassette.
Does the tape compartment
cover open?
If so, close the tape
compartment cover
correctly.