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Cleaning and maintenance
42
Troubleshooting
Refer to the following if you have trouble using your machine.
Trouble Causes Solutions
The printer does not
print.
A writing error
occurs.
The cables are not properly
plugged in.
Check the cables, tape cassette, cover
or other parts of the printer.
The tape cassette is not
properly placed in the printer.
The cover is open.
Stripes appear on
TZ, HG or AL tapes.
The tape has run out.
Install a new tape cassette and press
the Feed and Cut button.
The ON/OFF button
of the printer does
not light up.
The power cable is not
properly plugged in.
Check the power cable. If the problem
persists, contact the dealer you
purchased the product or a Brother
service centre.
Unwanted lines are
printed on tape.
The print head of head roller
may be dirty.
See p. 34 "Cleaning the print head and
head roller" and clean the print head
and head roller.
The tape does not
exit the machine
properly.
The cutter blade may be dirty.
See p. 33 "Cleaning the cutter blade"
and clean the cutter blade.
The ink ribbon exits
with the tape.
The ink ribbon was slack
when the tape cassette was
set in the printer.
The printed tape was forcibly
pulled out by hand.
Replace the tape cassette with a new
tape cassette.
"ERROR" message
is printed on the
tape.
RFID writing has failed.
Check if there are any materials that
could affect writing to the RFID tag.
Then, click restart button.
Check if there are any materials
blocking the label output slot or touching
the tape during the printing process.
Then, click the restart button.