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PCATX-R9 User’s Guide
Service Policy And Procedures
Call BSI tech support to obtain an RMA number prior to returning any product
for service. Always have your invoice and serial number ready when calling
tech support. Mark the RMA number on the mailing label and enclose a copy
of the invoice with a description of the problem.
Warranty repair covers labor and parts only. Purchaser pays for shipping to
and from BSI. Return shipping charges will be COD unless other arrange-
ments are made. For units whose warranty is close to expiration, to get war-
ranty service, unit must arrive at BSI on or before date of invoice. BSI is not
responsible for service items abandoned for more than 90 days.
Out Of Warranty Service
BSI warrants that the parts installed will perform satisfactorily under normal
conditions for a period of ninety (90) days. Parts replaced by BSI that become
defective during this period shall be repaired, or at BSI's option, replaced free
of charge, at BSI's service center. This warranty applies only to parts replaced
and does not cover any other part already in the equipment. There is no
warranty or guarantee of merchantability, or fitness for a particular purpose,
with respect to the services performed or parts furnished by BSI. If repairs
later become necessary due to other defective parts, they will be charged
separately.
Service And Warranty