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Error Messages
Message
Details
Solution
Couldn’t get camera control privileges.
The limit on the number of people queuing for camera control privileges has been
exceeded.
Access to the camera server is apparently overcrowded.
Wait some time and then reconnect.
Situation
At connection
Message
Details
Solution
You do not have video server access privileges.
There is a restriction applied in the camera server settings that limits the IP
addresses of clients allowed to connect.
This is normal operation. This situation is set up by the camera server administrator.
Situation
At connection
Message
Details
Solution
Camera switched off or faulty.
The connected camera is switched off or the RS cable is not connected.
There is a problem with the camera server (with the camera power supply or RS
cable connection).
Situation
At connection
Message
Details
Solution
Invalid WVH file.
There was an error in the information in the WVH file.
There is a coding error (WVH file) in the Web page used for video distribution, or there
is a problem on the camera server. Check with the administrator of the web page.
Situation
At connection
Message
Details
Solution
Disconnected
The connection time has expired or the connection was cut due to restart processing on
the camera server.
Restart your Helper Viewer.
Situation
At disconnection