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If you are having paper loading problems, check the
problems and solutions in the following table. After solving
a paper loading problem, remove the paper and load it
correctly. Then press the ON LINE button to set the printer
on line again.
Any of the following paper loading problems may cause
the paper to jam in the printer. See page 123 for complete
instructions on how to clear a paper jam.
Problem Cause Solution
Paper is loaded
skewed (printing is
skewed)
Paper may not be stacked
correctly in sheet feeder.
Make sure the stack of paper is straight in the sheet feeder.
Check that the paper rest is extended and the
paper selection lever is back.
Make sure the right side of the stack of paper is
aligned against the right side of the sheet feeder
and the left side is aligned against the paper
guide.
Make sure the paper exit path is clear.
Paper does not
load into printer.
Paper selection lever may
not be seated correctly.
Make sure the paper selection lever is set to the correct
position:
§ For automatic loading of plain paper, set it to the
back.
§ For automatic loading of envelopes, set it to the
front.
§ For manually feeding paper, set it to the front.
§ For transparencies or thick paper, set it to the
front.
Single sheets may not be
feeding correctly.
When manually loading paper, be sure to insert a single
sheet of paper all the way into the sheet feeder. If the
paper is not inserted far enough, the printer cannot load it.
Multiple sheets
load into printer
Sheets of paper may be
sticking toghether.
Make sure the paper is not sticking together. Be sure to fan
the stack of paper before placing it in the sheet feeder.
Paper selection lever may
not be set correctly.
Check that the paper selection lever is back for automatic
loading of paper.
Too much paper may be
stacked in sheet feeder.
Make sure the stack of paper does not exceed the paper
limit mark on the right side of the sheet feeder. If
necessary, remove a few sheets from the sheet feeder.
Different types of paper
may be stacked in sheet
feeder.
Load just one type of paper.
Do not use curled or bent paper, which may fall
into the manual feed slot and cause the paper to
misfeed.
Make sure you are laoding paper that matches
the specifications of this printer. See Appendix
A, Specifications, for details.
Envelopes do not
load
Paper selection lever may
not be set correctly.
Make sure the paper selection lever is set to the front
position.