Filter
Top Products
102
1
2
3
4
5
Introduction
Contents at
a Glance
Basic
Operation
Advanced
Operation
Advanced
Image Editing
and Printing
Editing
JPEG/TIFF
Images
Index
Processing
Large Numbers
of Images
Reference
Troubleshooting
If DPP is not operating correctly, refer to the items below.
O You cannot install software unless you are logged into an account with
Administrator privileges. Log in again into an account with
Administrator privileges. For how to log in and how to specify
Administrator settings, refer to the User’s Manual for the Macintosh
computer you are using or for OS.
O DPP does not operate correctly on a computer if its system
requirements does not meet. Use DPP on a computer with compatible
system requirements (p.3).
O Even if your computer has the RAM capacity (memory) described in
the system requirements (p.3), if other applications are running at the
same time as DPP, you may not have sufficient RAM (memory). Quit
any applications other than DPP.
O Images that are not supported by DPP do not display. There are
various types of JPEG and TIFF images, so JPEG images other than
Exif 2.2 and 2.21 compatible images and TIFF images other than Exif
compatible images may not display properly (p.3).
O When a dust-erased image (p.62 to p.66, p.95 to p.99) is displayed in
a window other than the copy stamp window, it is displayed as it was
before dust erasure was performed. Check dust-erased images in the
copy stamp window.
Installation could not be completed correctly
DPP does not work
Images do not display properly
O The JPEG and TIFF images cannot be adjusted using the image
adjustment function of the [RAW] tool palette. Adjust these images
with the [RGB] tool palette (p.108).
O You cannot paste (apply) rotation (p.10, p.23, p.104, p.110, p.111),
trimming (p.35, p.93), dust erasure (copy stamp) (p.62 to p.66, p.95 to
p.99) of an image to another image as a recipe. Trim the image or
erase dust of the image using the copy/paste function in each window
and rotate each image individually.
O The adjustment contents (recipe) of RAW images that has been
adjusted with the [RAW] tool palette cannot be applied to JPEG or
TIFF images (p.108).
O The Auto Lighting Optimizer (p.56) is a function that is only available
for RAW images shot with EOS 5D Mark II and EOS 50D. You cannot
apply the Auto Lighting Optimizer’s adjustment contents to RAW
images shot with other cameras.
O A RAW image which has a color space other than sRGB set (p.66,
p.75) and is then converted and saved as a JPEG or TIFF image will
appear weak in color when viewed in software that is only compatible
with sRGB color space. In this case, set the RAW image color space
to sRGB, convert again to a JPEG or TIFF image and save, and then
view this image.
An image could not be adjusted
A recipe could not be pasted (applied) to another image
Color appears weak in the image when viewed with
other software
C OPY