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13-2 Troubleshooting Chapter 13
If You Cannot Solve the Problem
If you have a problem with your unit and you cannot solve it by referring to the information in
this chapter, contact your local authorised Canon dealer or the Canon help line.
Canon’s support personnel are trained in the technical support of Canon’s products and
should be able to help you with your problem.
n
Attempting to repair the unit yourself may void the limited warranty.
c
If the unit makes strange noises, emits smoke or strange smells, unplug it immediately and
contact your local authorised Canon dealer or the Canon help line. Do not attempt to
disassemble or repair the unit yourself.
If you need to contact Canon directly, make sure you have the following information:
• Product name
MultiPASS C75, MultiPASS C80, MultiPASS C70, FAX-B215C, FAX-B230C, or FAX-B210C
• Serial number
The serial number is on the label located at the back of the unit.
• Software version number
→
Software User’s Guide
• Place of purchase
• Nature of problem
• Steps you have taken to solve the problem and the results