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90 Troubleshooting Chapter 11
Chapter
11
Troubleshooting
Problems Installing And Uninstalling Software
X MP Drivers/MP Toolbox
X MP Toolbox Only
X MP Drivers Only
Cause Action
Software is not installed correctly. If you have not followed the installation procedure correctly,
reinstall the software. If there was an error during installation and
installation was not completed, restart your computer and reinstall
the software.
Other applications are open. Close all applications and reinstall the software.
The computer has an old version of
the software installed. (Canon
MultiPASS is registered as a
startup item in the Start menu
program.)
Uninstall the earlier version of the software following the
instructions in the Software Guide of that version, and reinstall the
new version.
Cause Action
Installation is not completed, and
unnecessary files remain.
Follow this procedure:
1. To prepare for forced re-installation, on the Windows desktop,
double-click [My Computer]. Open the CD-ROM icon, then
double-click [Frclnst.exe] or [Frclnst] in the
[\MP\English\Toolbox\Setup\Frclnst.exe] folder.
2. Then double-click [Setup.exe] or [Setup] in the
[\MP\English\Toolbox\Setup.exe] folder to reinstall.
Cause Action
Windows 2000 Service Pack 1
(SP1) is not installed on the
computer.
Install Windows 2000 Service Pack 1 (SP1) or later. To acquire
Service Pack, contact Microsoft Corporation.
PC