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64 APPENDIX A: OBTAINING SUPPORT FOR YOUR PRODUCT
at http://eSupport.3com.com/, or under the
Product Support heading at
http://www.3com.com/
Software Upgrades are the software releases that
follow the software version included with your origi-
nal product. In order to access upgrades and related
documentation you must first purchase a service con-
tract from 3Com or your reseller.
Telephone Technical Support and Repair
To obtain telephone support as part of your warranty
and other service benefits, you must first register your
product at
http://eSupport.3com.com/
Warranty and other service benefits start from the
date of purchase, so it is important to register your
product quickly to ensure you get full use of the war-
ranty and other service benefits available to you.
When you contact 3Com for assistance, please have
the following information ready:
■ Product model name, part number, and serial
number
■ Proof of purchase, if you have not pre-registered
your product
■ A list of system hardware and software, including
revision level
■ Diagnostic error messages
■ Details about recent configuration changes, if
applicable
To send a product directly to 3Com for repair, you
must first obtain a return authorization number
(RMA). Products sent to 3Com, without authorization
numbers clearly marked on the outside of the pack-
age, will be returned to the sender unopened, at the
sender’s expense. If your product is registered and
under warranty, you can obtain an RMA number
online at
http://eSupport.3com.com/. First time
users will need to apply for a user name and pass-
word.
Contact Us
3Com offers telephone, e-mail and internet access to
technical support and repair services. To access these
services for your region, use the appropriate
telephone number, URL or e-mail address from the list
below.
Telephone numbers are correct at the time of publica-
tion. Find a current directory of support telephone
numbers posted on the 3Com web site at
http://csoweb4.3com.com/contactus/