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Error Message Resolution Guide
Message Reason Solution Reference Tech Note
TIMEOUT\n\nSending Data; Mobile Unit out of the coverage
area.
Most likely a range, access point, radio,
host or network issue. Troubleshoot the
customer’s environment.
T1113, T1114, T1161,
T1171, T1187 and
T1194
TIMEOUT\n\nReceiving Data; Mobile Unit out of the coverage
area.
Most likely a range, access point, radio,
host or network issue. Troubleshoot the
customer’s environment.
T1113, T1114, T1161,
T1171, T1187 and
T1194
Host Received Data\nAwaiting App
Reply!;
Mobile Unit has sent and received
an acknowledgement from the IP
stack and is waiting for the
application to return data.
Most likely a host or network issue.
Troubleshoot the customer’s environment.
Probable causes are Database record
locking, application program failure, Host
failure or network failure.
T1113, T1114, T1161,
T1171, T1187 and
T1194
* WAITING TO SEND *; Mobile Unit out of the coverage
area.
Most likely a range, access point, radio,
host or network issue. Troubleshoot the
customer’s environment.
T1113, T1114, T1161,
T1171, T1187 and
T1194
TCP Error Reading\nMAC
Address.\nREBOOT MOBILE UNIT;
Could not obtain the Mac Address
from the Mobile Unit.
Possible hardware, driver or stack problem
Contact the Mobile Unit manufacturer.
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Invalid TIP Command; Bad internal protocol. Notify Connect over the WEB incident
reporting system.
---
Session Ended\nBy User or Host; User, Host, application or network
has ended the session.
If the user did not end the session, most
likely host or network issues. Troubleshoot
the customer’s environment.
T1113, T1114, T1161,
T1171, T1187 and
T1194
Server Packet Error; Bad Protocol detected. Usually a result of bad cabling, power or
faulty transceiver. Also, will receive this if
the Mobile Unit is in the wrong mode for
server operation.
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Supported Equipment Manual • March, 2006
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