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Troubleshooting Section 4
WR850 4-3
Software Solutions
I would like to test to see if my Internet connection is live.
Use the ping command to test the connection. Before attempting, ensure that Obtain an IP
address automatically has been selected in the computer’s settings and that you have an
IP address assigned. Refer to Configure Your Computers in Section 2: Configuration, for
further details.
1 Open a command prompt by clicking Start and Run.
2 For Windows 98 and ME, in the Open field, type command and press Enter or OK.
For Windows 2000 and XP, type cmd. Or, navigate using your Start button to
Programs>Accessories>Command Prompt.
3 In the Command window, type ipconfig.
– You should see an IP address for your network adapter:
Ethernet Adapter Local Area Connection:
Connection-specific DNS Suffix.: Example.example.example.com.
IP Address. . . . . . . . . . . . : 192.168.10.10
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.10.1
4 In the Command window, type ping followed by the Router’s IP address and press
Enter.
– If you receive a reply (the first word will be Reply…), then your computer is
connected to the router. Proceed to Step 4.
– If you do NOT receive a reply, repeat steps 1 – 4 on a different computer to verify
that the first computer is not the cause of the problem.
Your computer’s Default Gateway’s IP address may also by your router’s IP address.
Verify the router’s IP address by logging on to the router’s Configuration Utility and
selecting Internet > Basic.
5 In the Command window, type ping followed by your ISP’s default gateway and press
Enter.
– If you receive a reply (For example: Reply from 216.109.125.72…), then your
connection to the Internet is live.
To verify the ISP default gateway’s IP address, log on to the router’s Configuration
Utility, select Internet > Basic, and verify the address in the Default Gateway field.
– If you do NOT receive a reply, repeat steps 1 - 5 on a different computer to verify
that the first computer is not the cause of the problem.