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Page 28 of 29 Intimidator™ Wash Zoom 250 IRC User Manual Rev. 1
RETURNS
General Info
To return a product or request support:
· In the U.S., contact CHAUVET® World Headquarters (see below).
· In the UK or Ireland, contact CHAUVET® Europe Ltd. (see below).
· In Mexico, contact CHAUVET® Mexico (see below).
· In any other country, DO NOT contact CHAUVET®. Contact your distributor. See
www.chauvetlighting.com for distributors outside the U.S., United Kingdom,
Ireland, or Mexico.
If you live outside the U.S., United Kingdom, Ireland, or Mexico, contact your
distributor of record and follow their
instructions on how to return CHAUVET®
products to them. Visit our website for contact details.
U.S., UK,
Ireland, and
Mexico
Call the corresponding CHAUVET® Technical Support office and request a Return
Merchandise Authorization (RMA) number before shipping the product. Be prepared
to provide the model number, serial number, and a brief description of the reason for
the return.
You must send the merchandise prepaid, in its original box, and with its original
packing and accessories. CHAUVET® will not issue call tags.
Clearly label the package with the RMA number. CHAUVET® will refuse any product
returned without an RMA number.
Write the RMA number on a properly affixed label.
DO NOT write the RMA
number directly on the box.
Before sending the product, clearly write the following information on a piece of paper
and place it inside the box:
· Your name
· Your address
· Your phone number
· RMA number
· A brief description of the problem
Be sure to pack the product properly. Any shipping damage resulting from inadequate
packaging will be your responsibility. FedEx packing or double-boxing are
recommended.
CHAUVET® reserves the right to use its own discretion to repair or replace
returned product(s).