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E-3
Cisco Nexus 2000 Series Hardware Installation Guide
OL-19013-05
Appendix E Troubleshooting Hardware Components
Contacting Customer Service
Contacting Customer Service
If you are unable to solve a startup problem after using the troubleshooting suggestions in this chapter,
contact a customer service representative for assistance and additional instructions. Before you call, have
the following information ready to help your service provider assist you as quickly as possible:
• Date that you received the device
• Chassis serial number (located on a label on the right of the rear panel of the chassis)
• Type of software and release number
• Maintenance agreement or warranty information
• Brief description of the problem
• Brief explanation of the steps that you have already taken to isolate and resolve the problem
To contact customer service, go to http://www.cisco.com/en/US/support/index.html