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14-3
User Guide for Cisco Unified Operations Manager
OL-10041-01
Chapter 14 Using Notifications
Understanding Notifications
• Service Quality-Based Criteria—Includes the following:
–
Phones, endpoints, or probes—Phones, call endpoints, or probes that you want to monitor.
–
Alert severity and status—One or more alert severity levels and status.
–
Event severity and status—One or more event severity levels and status.
Note You cannot customize the names and severity of the Service Quality-based events
displayed by Notifications.
Service Quality-based criteria are useful when you have purchased a license for Service Monitor
and configured Operations Manager as a trap receiver on Service Monitor. Service
Quality-based criteria do not include events sets.
For additional information, please see the following topics:
• Configuring Event Sets, page 14-4
• Configuring Notifications, page 14-7
What Types of Notifications Can I Send?
Operations Manager provides three types of notification: SNMP trap, e-mail, and syslog. When you
configure a notification group, you specify one or more types of notification to send and you must also
specify recipients for each type of notification.
SNMP Trap Notifications
Operations Manager generates traps with information about the alert and the events that caused it.
CISCO-EPM-NOTIFICATION-MIB defines the trap message format. For more information, see
Appendix C, “Notification MIB.”
Note Using SNMP trap notification is different from forwarding raw traps to another server before they have
been processed by Operations Manager. For information about the raw traps that Operations Manager
can forward, see Appendix B, “Pass-Through SNMP Unidentified Traps.”
E-Mail Notifications
Operations Manager generates e-mail messages containing information about the alert and the events
that caused it. CISCO-EPM-NOTIFICATION-MIB defines the message, which is included in the e-mail
in text format. When you create an e-mail subscription, you can choose whether to include the subject
line only or the complete e-mail message.