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B-81
Cisco Media Gateway Manager 5.0 User Guide
OL-5461-02
Appendix B Error Messages
Cisco MGM Server Error Messages
Error Message EID-2212: Software download operation failed because of invalid path
parameter.
Recommended Action
Verify that the path name (representing the path on the TFTP server where the
catalog.txt file is located) has the correct format.
Error Message EID-2214: NE User Management failed - Selected user doesn’t exist on
NE ID.
Recommended Action
None.
Error Message EID-2217: NE User Management failed - Duplicated username for NE ID.
Recommended Action
Retry the operation and verify that the username is not already present in the
NE User Access Administration table.
Error Message EID-2218: NE User Management failed - Super user cannot be modified or
deleted on NE ID.
Recommended Action
You tried to delete or modify a SuperUser that had an active connection open.
Use the following procedure to correct the error:
Step 1 Open the NE Active Users Table and disconnect the SuperUser connection.
Step 2 Retry the operation.
Note You cannot delete a SuperUser.
Error Message EID-2219: Performance Monitoring Task (date and time) not completed
because of Agent busy on NE ID.
Recommended Action
This error occurs when the agent on the NE is busy. Make sure that the agent
on the NE is not overloaded.
Error Message EID-2221: Performance Monitoring task failed to connect to NE ID.
Recommended Action
Make sure that the log in information is correct. If the problem persists, contact
Cisco technical support.
Error Message EID-3015: Cannot start collector.
Recommended Action
Open the Control Panel. Expand MGM and PM Service. Stop and restart the
PM service. If the problem persists, contact the Cisco MGM administrator.