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TROUBLESHOOTING
Problem Possible Reason Solution
The wireless keyboard and
mouse do not work.
No batteries are installed in the
wireless keyboard and mouse or the
batteries are installed incorrectly.
Install fresh batteries or reinstall
the batteries facing the correct
directions.
The receiver for the wireless
keyboard and mouse are incorrectly
connected to your computer.
Make sure the green connector
goes to the mouse port and the
purple connector goes to the
keyboard port. (see
“Connecting the Receiver to
Your C omputer” on Page 7)
The ID channel for the receiver,
keyboard and mouse are not
identical.
Set the ID channel for the
receiver, ke yboard, and mouse
(see “Setting the ID Channel”
on Page 9).
The cursor does not move or
the keyboard does not work.
The receiver, wireless keyboard, and
mouse are placed at an improper
distance.
Place the wireless receiver at
least 8 inches (20cm) from the
mouse, keyboard, monitor,
computer, and other electrical
devices (see “Wireless
Keyboard, Mouse, and
Receiver” on Page 9). Do not
use your wireless keyboard or
mouse on a metal surface. Use
a pad to prevent interference.
The ACPI Power Management
Keys do not work properly.
The ACPI (Advanced Configuration
and Power Interface) needs correct
OS and BIOS to support it. Now, only
Windows98 (or later) supports ACPI
Power Manageme nt Keys. If you use
any other systems, ACPI Power
Management Keys would not work
properly. If you already have
Windows98 (or later), make sure
your system meets ACPI specs
completely. If so, you can only get the
sleep function.
To find which BIOS supports
ACPI, connect to: http://
www.microsoft.com/hwdev/
onnow/ACPI_lists.htm