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5–4 Getting Started
Help & Support
■ Help installing new peripherals or software applications
■ A resolution to a hardware or software problem or error
■ To restore your computer and undo harmful changes
■ Access to the latest drivers, updates, and downloads
If you want interactive help or didn’t find exactly what you were
looking for, go to the Compaq Help & Support Web site at
compaq.com/consumersupport. The Compaq Help & Support Web
site is the fastest way to find accurate solutions by providing:
■ Original product drivers and the latest software updates
■ Warranty information and product documentation
■ Questions, answers, and insights through the Compaq Customer
Communities, compaq.com/communities
■ E-mail responses from a Compaq Support Specialist
If additional methods of getting assistance and resolving a problem
are needed, try the following:
■ Contact a Compaq Support Specialist at the telephone number
listed in your Limited Warranty with the following information
available:
❏ Product model number
❏ Product serial number
❏ Date of purchase
■ Restore the operating system and software to its original state as
when you purchased the computer by using your Compaq Restore
Kit. Refer to your Compaq Restore Kit for complete instructions
on using this feature.
Solving Minor Problems
Before contacting a Compaq Support Specialist, keep in mind that the
information needed to correct the problem may be at your fingertips.
Try pressing the Easy Access Help G button on the keyboard. This
button accesses important help and support information and tools.
Information in this section is divided into three areas: Symptom,
Problem, and Solution.