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CD-ROM, CD-RW, DVD-ROM, or DVD-R/RW Drive
Symptom Problem Solution
CD-ROM, CD-RW,
DVD-ROM, or DVD-R/RW
drive cannot read a disc or
takes too long to start.
CD has been inserted
upside down.
Re-insert the CD with the
label facing up.
The DVD-ROM drive takes
longer to start because it
has to determine the type of
media being played, such as
audio or video.
Wait at least 30 seconds to
let the DVD-ROM drive
determine the type of media
being played. If the disc still
does not start, read the
other solutions listed in this
topic.
CD or DVD disc is dirty. Clean CD or DVD with a CD
cleaning kit, available from
most computer stores.