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Getting Started 5–15
Help & Support
Power
Symptom Problem Solution
Computer will not turn on. Line voltage selection switch
is not in the proper position
for your region (115V/230V).
Set the line voltage selection
switch to the correct setting
for your region, or call
Compaq Technical Support
for assistance. Refer to your
Limited Warranty for details.
Computer is not connected
to an external power source.
Connect to an external
power source. Ensure that
cables connecting the
computer to the external
power source are plugged in
properly.
Drive power, data, or power
supply cables may not be
properly connected.
Reseat drive power, data,
and power supply cables.
Wall outlet is defective. Test the outlet by connecting
a different electrical device
to the outlet.
“Illegal Operation has
Occurred” error message is
displayed.
Software being used is not
Microsoft-certified for your
version of Windows.
Verify that the software is
certified by Microsoft for
your version of Windows
(see program packaging for
this information).
Configuration files are
corrupt.
If possible, save all data,
close all programs, and
restart your computer. If the
error message returns,
press the Help G button on
the keyboard to access the
Compaq Help & Support
Center and select Undo
harmful or unintended
changes to your system.