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Getting Started 5–5
Help & Support
The Symptom indicates the sign or warning message for the type of
problem you are having. The Problem identifies one or more reasons
why the symptom may have occurred. The Solution describes what
you should do to try to solve the problem.
✎
Some of the symptoms listed for certain troubleshooting problems
will not apply to your computer. For problems relating specifically to
the monitor or printer, refer to the documentation that came with the
equipment.
Audio
Symptom Problem Solution
No sound Speaker cables are not
properly connected.
Turn off your computer using
the normal “Turn Off
Computer” procedure.
Reconnect the speakers.
Refer to the Speaker
Options poster for
instructions.
Volume is muted. 1. On the Windows
desktop, click Start then
click Control Panel. The
Control Panel window is
displayed.
2. Click Sounds, Speech,
and Audio Devices then
click Sounds and Audio
Devices.
3. Click the Mute check box
to remove the check
mark from the box.
Computer is in Stand By
mode.
Press the Power button to
resume from Stand By
mode.