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Limited Warranty Period
The Limited Warranty Period for an HP Hardware Product is
a specified, fixed period commencing on the date of
purchase. The date on your sales receipt is the date of
purchase unless HP or your reseller informs you otherwise in
writing.
Types of Warranty Service
To enable HP to provide the best possible support and
service during the Limited Warranty Period, you may be
directed by HP to verify configurations, load most recent
firmware, install software patches, run HP diagnostics tests
or use HP remote support solutions where applicable.
HP strongly encourages you to accept the use of, or to
employ available support technologies provided by HP.
If you choose not to deploy available remote support
capabilities, you may incur additional costs due to increased
support resource requirements. Listed below are the types
of warranty support service that may be applicable to the
HP Hardware Product you have purchased.
Customer Self Repair Warranty
Service
In countries/regions where it is available, your HP Limited
Warranty may include a Customer Self Repair warranty
service. If applicable, HP will determine in its sole discretion
that Customer Self Repair is the appropriate method of
warranty service. If so, HP will ship approved replacement
parts directly to you to fulfill your HP Hardware Product
warranty service. This will save considerable repair time.
After you contact HP and the fault diagnosis identifies that
the problem can be fixed using one of these parts, a
replaceable part can be sent directly to you. Once the part
arrives, replace the defective part pursuant to the provided
instructions and documentation. If further assistance is
required, call the HP Technical Support Center and a
technician will assist you over the phone. In cases where the
replacement part must be returned to HP, you must ship the
defective part back to HP within a defined period of time,
normally fifteen (15) days. The defective part must be
returned with the associated documentation in the provided
shipping material. Failure to return the defective product
may result in HP billing you for the replacement. With a
Customer Self Repair, HP will pay all shipping and part
return costs and determine the courier/carrier to be used. If
Customer Self Repair applies to you, please refer to your
specific HP Hardware Product announcement. You can also
obtain information on this warranty service on the HP Web
site at: http://www.hp.com/support
Carry-in Warranty Service
Under the terms of carry-in service, you will be required to
deliver your HP Hardware Product to an authorized service
location for warranty repair. You must prepay any shipping
charges, taxes, or duties associated with transportation of
the product to and from the service location. In addition,
you are responsible for insuring any product shipped or
returned to an authorized service location and assume risk
of loss during shipping.
Limited Warranty Transfer to
Another Country/Region
Under the HP Global Limited Warranty program, products
may be purchased in one country/region and transferred to
another country/region, where HP has a service presence,
without voiding the warranty. Warranty terms, service
availability, and service response times may vary from
country/region to country/region. Also, standard warranty
service response time is subject to change due to local parts
availability. A customer may be required to provide product
specific information, in accordance with the HP Global
Warranty Notification process, prior to moving the products.
The required information ensures that HP is prepared to
provide the required level of warranty service in the
destination country/region and that the product is designed
to work in the destination country/region. When the product
has been transferred to another country/region it will be
entitled to the same warranty as if the product had been
purchased in the country/region to which it has been
transferred.
Contact HP, your local HP authorized reseller, or refer to
the Web site at: http://www.hp.com/support to begin
the HP Global Warranty Notification process prior to
transferring HP Products to another country/region.
HP is not responsible for any tariffs or duties that may be
incurred in transferring the products. Transfer of the products
may be covered by export controls issued by the United
States or other governments.
Service Upgrades
HP has a range of additional support and service coverage
for your product that can be purchased locally. However,
some support and related products may not be available in
all countries/regions. For information on availability of
service upgrades and the cost for these service upgrades,
refer to the HP Web site at:
http://www.hp.com/support