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Total Care Phone Support
Even after your warranty has ended, HP can still provide
you with service and support options.
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For Visa and MasterCard holders in the United States
and Canada, please call 1-(800)-652-6672
(1-800-OK Compaq). The fee is U.S. $40* per call,
charged to your Visa or MasterCard.
*Prices are subject to change without notice and may vary
based on your product.
Protect Your Investment
Obtaining a Warranty Upgrade
HP offers an Extended Service Plan that provides you the
same Carry-In coverage offered on your standard warranty
for an additional one or two years of coverage. Service
coverage begins on product purchase date and you must
purchase the pack within the first year after product
purchase. The hardware service offering will be determined
based on the outcome of system self-test programs run by the
customer through the initial call to HP Total Care.
For more information please visit
US Only
http://www.hp.com/home/ownerservices
or call: 1-(866)-234-1377
or for products sold in Canada only visit
http://www.hp.ca/ownerservices
or call: 1-(877)-231-4351 (Canada only)
*Prices are subject to change without notice and may vary
based on your product.
Recycle — HP/Compaq Planet
Partners
HP is sensitive to the environment and has a program, Planet
Partners, to make it simple for us to reclaim your old product
for recycling. HP will help you recycle your old equipment
even if it is not an HP product; we take back all makes and
models. Visit our Web site to find out how easy it is to
recycle: http://www.hp.com/recycle
Recovering From Software Problems
The PC uses the operating system and installed software
programs during normal operation. If your PC works
improperly or stops because of the software, you may be
able to repair it.
The Software Repair Wizard (select models
only) is an icon on the desktop or in the Help
and Support Center icon PC Tune Up and
Repair. To start the wizard, click the icon or
click Start, choose All Programs,
PC Help & Tools, and then click
Software Repair Wizard.
Click the Software Repair Wizard icon to repair software
problems with programs, printers, or peripherals that stop
working, or to resolve erratic PC behavior. Repair options
include using the Compaq Application Recovery or Compaq
System Recovery programs.
You need recovery discs (CDs or DVDs) for some repairs that
use the Compaq Application Recovery program or the
Compaq System Recovery program. The PC does
not include recovery discs in the accessory box, but you can
make your own. The PC includes a blank DVD in the
accessory box, which you can use for making a system
recovery DVD if you have a DVD Writer drive. See
“Creating Recovery CDs/DVDs.”
WARNING: It is strongly recommended you
create your recovery discs before you need
them.
Also in the accessory box is the Compaq Recovery Tools
CD. This CD contains utilities that allow you to make
changes to your hard disk drive, including removing the
recovery partition. See “Using the Recovery Tools CD.”
There are several methods to fix your PC, including using the
System Recovery program. Try these methods in the order
listed here, or refer to the table that follows the list.
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Restart When you restart the computer, the PC starts
over using the operating system and software in its
memory. This is the simplest repair for your PC; just click
Start, choose Turn Off Computer, and then click
Restart.
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Turn Off Computer When you turn off the computer
and then turn it on again, you force the PC to copy the
operating system into its memory and to clear some
tracking information. This may eliminate some problems
that can remain after performing a Restart. To turn off the
computer just click Start, choose Turn Off Computer,
and then click Turn Off.