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Options and Software
Limited Warranties
The Limited Warranty terms and conditions for most
HP-branded options (HP Options) are as set forth in the
Limited Warranty applicable to the HP Option and are
included in the HP Option product packaging. If your
HP Option is installed in an HP Hardware Product, HP may
provide warranty service for either the period specified in
the warranty documents (HP Option Limited Warranty
Period) that shipped with the HP Option or for the remaining
warranty period of the HP Hardware Product in which the
HP Option is being installed, whichever period is the longer,
but not to exceed three (3) years from the date you
purchased the HP Option. The HP Option Limited Warranty
Period starts from the date of purchase from HP or an HP
authorized reseller. Your dated sales or delivery receipt,
showing the date of purchase of the HP Option, is your
warranty start date. See your HP Option Limited Warranty
for more details. Non-HP options are provided “AS IS”.
However, non-HP manufacturers and suppliers may provide
warranties directly to you.
EXCEPT AS PROVIDED IN THE APPLICABLE SOFTWARE
END-USER LICENSE OR PROGRAM LICENSE AGREEMENT,
OR IF OTHERWISE PROVIDED UNDER LOCAL LAW,
SOFTWARE PRODUCTS, INCLUDING ANY SOFTWARE
PRODUCTS OR THE OPERATING SYSTEM PREINSTALLED
BY HP ARE PROVIDED “AS IS”.
HP’s only warranty obligations with respect to software
distributed by HP under the HP brand name are set forth in
the applicable end-user license or program license
agreement provided with that software. If the removable
media on which HP distributes the software proves to be
defective in materials or workmanship within ninety (90)
days of purchase, your sole remedy shall be to return the
removable media to HP for replacement.
It is your responsibility to contact non-HP manufacturers or
suppliers for their warranty support.
Software Technical Support
Software Technical Support for your HP Software, HP
pre-installed third-party software and third-party software
purchased from HP is available from HP via multiple contact
methods, including electronic media and telephone, for
ninety (90) days from date of purchase. See “Contacting
HP” for online resources and telephone support. Any
exceptions to this will be specified in your End User License
Agreement (EULA).
Software Technical Support includes assistance with:
•
Answering you installation questions (how to, first steps,
and prerequisites).
•
Setting up and configuring the software (how-to and first
steps). Excludes
system optimization, customization and
network configuration.
•
Interpreting system error messages.
•
Isolating system problems to software usage problems.
•
Obtaining support pack information or updates.
Software technical support does NOT include
assistance with:
•
Generating or diagnosing user generated programs or
source codes.
•
Installation of non-HP products.
Contacting HP
If your product fails during the Limited Warranty Period and
the suggestions in the product documentation do not solve
the problem, you can receive support by doing the
following:
Locate your nearest HP Support location via the World Wide
Web at: http://www.hp.com/support
Contact your authorized HP dealer or Authorized Service
Provider and be sure to have the following information
available before you call HP:
•
Product serial number, model name, and model number
•
Applicable error messages
•
Add-on options
•
Operating system
•
Third-party hardware or software
•
Detailed questions