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•
Software Rollback This Microsoft Windows XP
feature is part of the Windows Installer program used
with the Add or Remove Programs utility in the Control
Panel. It can revert to the previous version of a software
program if an installation fails when you are installing a
new version of the program. For more information, type
Rollback into the Search box in Help and Support.
•
System Restore This Microsoft Windows XP feature
allows you to bring your computer configuration back to
a previous time when a current software problem may
not have existed. The feature does this by creating a
“restore point” where it records the PC settings at that
time and date. The installation of some software
automatically sets a restore point for you, but it is
recommended to manually set restore points, especially
before installing or downloading additional software.
When using Add Programs from the Add or Remove
Programs feature under the computer Control Panel, the
operating system automatically creates a restore point
before it adds the software. If you experience a problem
that you think may be due to software on your computer,
use System Restore to return the PC to a previous restore
point. For more information, type System Restore into the
Search box in Help and Support.
•
Application and Driver Recovery If the problem
with the PC seems to be with only one program or one
driver, it may be that the application program or the
driver program is damaged. You can reinstall individual
factory-installed application programs and driver
programs by using the Compaq Application Recovery
program (select models only); see “Application
Recovery.”
•
System Recovery Use the Compaq System Recovery
program as a last resort to reinstall the software. Perform
System Recovery using the hard disk drive partition first;
see “System Recovery.” If necessary, next perform System
Recovery using the recovery discs and choose Standard
Recovery; see “System Recovery Using Recovery Discs.”
Finally, if necessary, perform System Recovery using the
recovery discs and choose full System Recovery.
Before using the Compaq System Recovery program or the
Compaq Application Recovery program, use
System Restore.
NOTE: Your PC hard disk drive contains the System
Recovery image in a partition area of the disk drive. The
PC does not include recovery discs in the accessory box,
but you can make your own recovery CDs or DVDs: see
“Creating Recovery CDs/DVDs.”
When your PC stops working correctly, the Restart, Turn Off
Computer, and Software Rollback methods (described
above) may resolve the problem. After you have tried these
three methods, if needed, try the remaining actions, using
the table that follows as a quick reference.
For the specific PC problem, try the method listed as #1 then #2, and then #3.
Problem/Status
Microsoft
System Restore
Application
Recovery
program
System Recovery
from the hard
disk partition
System Recovery
from the recovery
CDs/DVDs
You installed a new application or
device driver
1
An application does not work 1 2 3
A device driver does not work 1 2
PC stops responding or does not work 1 2 3
You replaced the hard disk drive or
removed the partition
1