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Don’t Forget to Register!
Click “Register with Compaq”
on your desktop or go to:
http://register.hp.com
NOTE: You can view your PC product number,
model number, and serial number by pressing the
Ctrl, Alt, and S keys on the keyboard at the same time.
Registration is quick, easy and offers:
•
E-mail updates containing notifications about product
enhancements, the most recent support alerts, and driver
updates specific to the product(s) you own.
•
The HP Newsgram, our monthly online magazine packed
full of product news, support tips, project ideas, and
much more. Visit us at
http://subscription.support.hp.com
Total Care Support Process
HP offers a wide variety of service and support options that
are available around the clock for customers with products
that are either in or out of warranty. If you have a question
or a problem arises, for the fastest service we suggest that
you seek assistance from HP Total Care in the following
manner.
1 Use the Help and Support Center feature installed
on your product and refer to your product documentation
for specific instructions and troubleshooting information.
2 Visit our Customer Care Web site at
http://www.hp.com/support
Online service and support is available to all customers
for the life of their Compaq products. It is always
available and is your fastest source for up-to-date product
information and expert assistance that includes:
• Fast access to qualified online support specialists.
• Software and driver updates for your product.
• Valuable product and troubleshooting information for
common problems.
• Proactive product updates, support alerts, and
newsgrams are available when you register your
product.
3 Contact Total Care by phone 24 hours a day,
seven days a week, at (U.S. only) 1-(800)-652-6672
(1-800-OK Compaq). Support is available in both English
and Spanish (U.S. only). When you call, please have
your product model number, serial number, and date
of purchase available. Telephone support is free during
your limited warranty period.
When should I contact
online service and support?
For many common problems and requests, HP’s online
service and support is your fastest link to up-to-date product
information and expert assistance. Visit
http://www.hp.com/support to:
•
Download current software and drivers for your product.
•
Learn how to protect your PC from security threats such
as viruses.
•
Diagnose performance issues with your PC.
•
Find user manuals and documentation for your product.
When should I contact Total Care
phone service and support?
When your problem cannot be solved through online
service and support, qualified support specialists
are available 24 hours a day via 1-(800)-652-6672
(1-800-OK Compaq) to provide expert assistance.
Call us when:
•
You either do not have Internet access, or cannot connect
to the Internet to visit http://www.hp.com/support
•
Your product Help and Support Center does not identify
or help solve your problem.
•
There is obvious damage or a mechanical breakdown
with your product rendering it inoperable.
Out-of-Warranty Support Options
Online service and support
Online service and support is available at
http://www.hp.com/support for the life of the
product. It is always open and is your fastest source for
up-to-date product information and expert assistance.