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M
Y
P
RESARIO
—G
ETTING
S
TARTED
N
EED
S
OME
H
ELP
? 6-7
Symptom
CD-ROM, CD-RW, or DVD-ROM
drive cannot read a disc or
takes too long to start.
Recording audio CDs is difficult
or impossible.
CD-ROM, CD-RW, or DVD-ROM
Note: See online Help in the Easy CD Creator software for detailed
troubleshooting tips.
Problem Solution
CD has been inserted
upside down.
Reinsert the CD with the label facing up.
The DVD-ROM drive
will take longer to start
because it has to
determine the type of
media being played,
such as audio or video.
Wait at least 30 seconds to let the DVD-ROM
drive determine the type of media being played.
If the disc still does not start, read the other
solutions listed in this topic.
CD or DVD disc is dirty. Clean CD or DVD with a CD cleaning kit, which is
available in most computer stores.
Windows does not
detect CD-ROM or
DVD-ROM driver.
1. On the Windows taskbar, click Start, point to
Settings, and then click Control Panel. The
Control Panel window is displayed.
2. Click Performance and Maintenance then
click System.
3. Click the Hardware tab then click the Device
Manager button.
4. Click the plus sign
’
next to the
CD/DVD-ROM drives, and select the drive
you are having a problem with.
5. Click the Action menu item and select
Uninstall.
6. Restart your computer, and let Windows
detect the CD or DVD driver.
Wrong or poor quality
media type.
Verify that you are using the correct media for
the drive.
Try a different brand of media. Quality varies
widely between manufacturers.
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