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6-12 N
EED
S
OME
H
ELP
? M
Y
P
RESARIO
—G
ETTING
S
TARTED
Symptom
Insufficient memory message
is displayed.
Symptom
Computer will not turn on.
“Illegal Operation has
Occurred” error message is
displayed.
Computer will not start.
Memory
Power
Problem Solution
All memory in
computer is being
used by open
programmes, and
memory is needed for
desired task.
To avoid Windows running unnecessary
programs automatically at startup:
1. Press the Help
G
button.
2. Select Adjust your startup resources to
improve performance.
3. Follow the on-screen instructions.
Problem Solution
Line voltage selection
switch is not in the
proper position for
your region (115V/
230V).
Set the line voltage selection switch to the
correct setting for your region, or call Compaq
Technical Support for assistance. Refer to your
Certificate of Warranty for details.
Wall outlet is bad. Test the outlet by connecting a different
electrical device to outlet.
Software being used is
not Microsoft-certified
for your version of
Windows.
Verify that the software is certified by Microsoft
for your version of Windows (see programme
packaging for this information).
Configuration files are
corrupt.
If possible, save all data, close all programs, and
restart your computer. If the error message
returns, press the Help
G
button on the keyboard
to access the Compaq Help & Support Center
and select Undo harmful or unintended
changes to your system.
System files may have
been damaged.
Refer to the "How to Access Help" section in this
chapter.
Wrong memory
modules were used in
upgrade, or memory
modules were installed
in the wrong location.
Verify the installation of memory modules by
calling Compaq Technical Support. Refer to your
Certificate of Warranty for details.
Hard drive has been
damaged.
Call Compaq Technical Support. Refer to your
Certificate of Warranty for details.