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Chapter 1: Introduction 1-15
Intellicon-NT960/PCI User's Manual, ver. 0.02
RMA Overview
Connect Tech products requiring warranty or non warranty repairs
need an RMA number. To obtain a Return Merchandise
Authorization (RMA) Number please contact us in the following
manner:
Go to the RMA Request Form found in the Support Center on our
website:
www.connecttech.com
Telephone, fax, email or mail us at:
Connect Tech Inc.
Technical Support
42 Arrow Road
Guelph, Ontario
Canada N1K 1S6
Phone: 519-836-1291
800-426-8979
Facsimile: 519-836-4878
Email: support@connecttech.com
Include with the product, proof of purchase (including date of
purchase), a description of the problem and the RMA number.
Clearly display the RMA number on the external packaging.
Please refer to the Limited Warranty for further restrictions or
requirements.
The NT960/PCI Host Adapter is very sensitive to static electricity.
Make sure that before you remove the card from your computer,
you wear an anti-static wristband. When you remove the board
from your computer, handle it only by the edges and place it on
the anti-static bag or an anti-static mat.
Note:
1. Please pack the item for repair securely and ship it prepaid
and insured. Connect Tech is not liable for damage or loss
to the product due to shipping.
2. Connect Tech will not accept items for repair without an
RMA number.
3. Connect Tech will not accept items for repair shipped freight
collect.