Filter
Top Products
UP425
Guaranteed Uninterruptible Power System
The Limited Warranty does not cover Connected Equipment, but as is explained below, to
be covered under the Power Control Guarantee, the Connected Equipment must have been
damaged due to a failure of the Product. The Connected Equipment must have been
damaged due to a defect in materials or workmanship of the Product
In the event of damage to the Connected Equipment, your exclusive remedy, and
CyberPower's sole obligations, are as follows for Connected Equipment. If (a) the Product
purchased and owned by you is defective in material or workmanship; (b) the Limited
Warranty requirements have been met (except that the three year limitation of the Limited
Warranty does not limit the Power Control Guarantee, which is for the lifetime of the
Product), and; (c) none of the limitations or exclusions on warranty coverage apply (or than
the three year limit), CyberPower will (as CyberPower elects, as permitted by law), repair,
replace, or pay the Agreed Damage Amount (defined below) for, the item(s) of your
electronic equipment directly and properly connected to the product (the "Connected
Equipment") if that Connected Equipment is (x) damaged by AC power line transients,
spikes, or surges on properly installed, grounded, and code-compliant 120 volt power lines
in the United States and Canada, or by transients, surges or spikes on standard telephone
equipment lines, or Base 10/100T Ethernet lines that are properly installed and connected
(a "Power Disturbance") and (y) is directly plugged into and properly connected to a
CyberPower Product in its original condition which is properly operated when a Power
Disturbance passes through the CyberPower Product and (y.1) exhausts the protection
capacity of the CyberPower Product or (y.2) damages the CyberPower Product. This
provision sets out the only liability of any character of CyberPower for direct, indirect, special,
consequential, and/or incidental damages under our Limited Warranty, applies only to
Connected Equipment, and all such Liability is limited to the Agreed Damage Amount.
Making a Power Control Guarantee Claim.
To make a Warranty claim for damage to Connected Equipment under the Power Control
Guarantee, you must do the following:
1. Complete and return the CyberPower Warranty card or provide reasonable proof of
purchase, for example, a sales receipt that establishes you as the original end-user
consumer purchaser of the Product.
2. Call CyberPower at (952) 403-9500 or (877) 297-6937 (toll free), write to CyberPower
at 5555 12th Ave East, Suite 110, Shakopee, MN 55379, or e-mail CyberPower at
claims@cyberpowersystems.com within ten (10) days of the date of the event for which
you wish to make a claim for warranty service.
3. When you contact CyberPower, identify the Product, the Purchase Date, and the
item(s) of Connected Equipment. Have information on all applicable insurance or other
resources of recovery/payment that are available to the Initial Customer and the name of
the power utility supplier for the location of the Connected Equipment and Request a
Return Materials Authorization (RMA).
4. Pack and ship the product to CyberPower and, if requested, the item(s) of Connected
Equipment, a repair cost estimate for the damage to the Connected Equipment, and all
claim forms that CyberPower provides to you. Show the RMA number on the shipping
label or include it with the product. Initial Customer shall prepay all shipping costs,
must pay the cost of the repair estimate and is responsible for packaging and
shipment.
9