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TROUBLESHOOTING
Problem Possible Cause Solution
Batteries are not fully charged.
Recharge the battery by leaving the
UPS plugged in.
The UPS does not
perform expected
runtime.
Battery is slightly worn out.
Contact CyberPower Systems at
tech@cyberpowersystems.com
The on/off switch is designed to
prevent damage by rapidly
turning it off and on.
Turn the UPS off. Wait 10 seconds and
then turn the UPS on.
The unit is not connected to an
AC outlet.
The unit must be connected to a
110/120v 60Hz outlet.
The battery is worn out.
Contact CyberPower Systems at
tech@cyberpowersystems.com
The UPS will not
turn on.
Mechanical problem.
Contact CyberPower Systems at
tech@cyberpowersystems.com
Circuit breaker is tripped due to
overload
Turn the UPS off and unplug at least
one piece of equipment. Wait 10
seconds, reset the circuit breaker and
then turn the UPS on.
Batteries are discharged
Allow the unit to recharge for at least 4
hours.
Outlets do not
provide power to
equipment
Unit has been damaged by a
surge or spike.
Contact CyberPower Systems at
tech@cyberpowersystems.com
The serial cable is not
connected.
Connect the serial cable to the UPS
unit and an open serial port on the
back of the computer. You must use
the cable that came with the unit.
The serial cable is connected to
the wrong port.
Check the back of the computer for an
additional serial port. Move the cable
to this port.
The unit is not
providing battery power.
Shutdown your computer and turn the
UPS off. Wait 10 seconds and turn
the UPS back on. This should reset
the unit.
PowerPanel™ is
inactive (all icons
are gray).
The serial cable is not the cable
that was provided with the unit.
You must use the cable that was
included with the unit for the software
and the unit to be able to
communicate.
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