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Matrix-1000™
42
4 5
5 TROUBLESHOOTING
5.1 GENERAL GUIDELINES
• When wiring the device, pay careful attention to the pin number of the signals
and whether you are referring to the 25-pin connector or to the C-BOX 100
spring clamp connectors.
• If you need information about a certain reader parameter you can refer to the
VisiSet program help files. Either connect the device and select the parameter
you’re interested in by pressing the F1 key, or select Help/Contents/Matrix
Configuration from the command menu.
• If you’re unable to fix the problem and you’re going to contact your local
Datalogic office or Datalogic Partner or ARC, we suggest providing (if possible):
Application Program version, Parameter Configuration file, Serial Number and
Order Number of your reader. You can get this information while VisiSet™ is
connected to the reader: the Application Program version is shown in the
Terminal Window; the Parameter Configuration can be saved on a .ini file
applying the File/Save pars to file command in the Parameter Setup window;
Serial Number and Order Number can be get applying the respective command
in the Tools menu.
TROUBLESHOOTING GUIDE
Problem Suggestion
Power ON:
the “PWR” LED is not lit.
• Is power connected?
• If using a power adapter (like PG6000), is it
connected to wall outlet?
• If using rail power, does rail have power?
• If using C-BOX 100, does it have power (check
switch and LED)?
• Check if you are referring to the 25-pin
connector or to the C-BOX 100 spring clamp
connectors.
• Measure Voltage either at pin 13 and pin 25 (for
25-pin connector) or at spring clamp 1 and 2 (for
C-BOX 100).
After Power ON:
the "READ" LED is lit or
blinking without any code
in front of the reader and
the connection to VisiSet™
fails.
• Contact your local Datalogic office or Datalogic
Partner or ARC.