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Matrix-1000™
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TROUBLESHOOTING GUIDE
Problem Suggestion
One Shot or Phase Mode
using serial trigger
source:
no image is displayed in
Visiset™ Calibration Tool
window while your trigger
source is transmitted on the
reader serial port.
• In the Operating Mode folder check the settings
for Phase-ON, Acquisition Trigger and
Phase-OFF parameters.
• Are the COM port parameters (Baud Rate,
Parity, Data Bits, Stop Bits, Handshake)
correctly assigned?
• In the communication folder, check the settings
of Phase-ON String, Acquisition Trigger
String and Phase-OFF String parameters.
• Is the serial trigger source correctly connected?
Phase Mode:
no result is transmitted by
the reader at the end of the
phase collection.
• In the Operating Mode folder check the
Phase-OFF parameter setting.
• In the Data Collection folder check the settings
for the COLLECTION, DATA FORMAT and
STATISTICS parameter groups.
Reading:
the reader always transmits
the No-Read Message
• Position the reader as described in par. 2.5 and
through the VisiSet™ Calibration Tool:
- Tune the DELAYED TRIGGERS, if the
moving code is out of the reader field of
view;
- Set the Continuous Operating Mode if no
external trigger source is available;
- Tune the ACQUISITION RECIPE to
improve the code image quality;
- Check the parameter setting in Decoding,
2DCodes, 1Dcodes, and Postal Codes
folders;
- View the full resolution code image to
check the printing or marking quality.
Communication:
reader is not transmitting
anything to the host.
• Is the serial cable wiring correct?
• Are the host serial port settings the same as the
reader serial port settings?
Communication:
data transferred to the host
are incorrect, corrupted or
incomplete.
• Are the host serial port settings the same as the
reader serial port settings?
• In VisiSet Communication folder check the
settings of Header and Terminator parameters.
• In VisiSet™ Data Collection folder, check the
settings of DATA FORMAT parameter group.