Filter
Top Products
DX6400
6
TROUBLESHOOTING GUIDE
Problem Suggestion
On Line Mode and Serial On Line
Mode:
the reader does not respond correctly to
the expected external signal end.
• In the Genius™ software configuration
program select the OPERATING MODES
folder and check the “Reading Phase
Timeout” parameterization.
Reading:
it is not possible to read the target
barcode (always returns No Read)
• Check synchronization of reading pulse with
object to read.
• Place barcode in the center of scan line and
run TEST MODE (selectable by Genius™ as
Operating Modes).
If you still have troubles, check the following:
• Is the reading distance within that allowed
(see reading diagrams)?
• Choose the CODE tab and enable
different code types (except
Pharmacode). LENGTH = Variable.
• Is the barcode quality sufficient?
• If you had no success, try to perform the test
using the BARCODE TEST CHART included
with the product.
• If working in PackTrack™ mode, verify that
the coordinates (in particular the Y axis) are
correct.
Communication:
the device is not transmitting anything to
the host.
• Is serial cable connected?
• Is correct wiring respected?
• If using MAIN RS232 or RS485 interface, is
the reference ground connected to proper
SGND Main Isolated (also referred to as
GND_ISO)? Be careful that it is not
completely different from GND power ground.
• If using C-BOX 100, be sure the RS485
termination switch is positioned to OFF.
• Are serial host settings equivalent to serial
device settings?
Communication:
data do not appear on the terminal.
• In the Genius™ program enable the DATA
COMMUNICATION SETTINGS/MAIN-
AUXILIARY PORT\DATA TX parameter.
Communication:
data transferred to the host are
incorrect, corrupted or incomplete.
• In the Genius™ program select the DATA
COMMUNICATION SETTINGS/DATA
FORMAT folder and check for HEADER,
TERMINATOR, SEPARATOR and FILL
CHAR values.
• Check the CODE FIELD LENGTH value, too.
• Are the COM port parameters correctly
assigned?
70